Outbound Coordinator, Predict

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

Job Summary: We are seeking a driven Concierge Coordinator to educate members on the benefits of the Sword program and helping members to engage in our program if they wish.

What you’ll do on a daily basis:

• Place 100+ outbound calls to members and respond to inbound members inquiries.
• Speak with prospective members and show them the benefit of enrolling in Sword’s digital physical therapy services.
• Troubleshoot and follow up with members to help them enroll
• Provide concierge-level service with every member we connect with and establish a successful rapport to instill trust in our team.
• Proactively communicate the benefits and the value of our service with every member you contact.
• Collect and maintain accurate notes in our data system.
• Follow up in a timely way with members and other team members.
• Meet personal/ team qualitative and quantitative targets.

What We Are Looking For:

• Bachelor's Degree preferred
• 2 years of inside sales experience preferred
• Experience in cold calling, call center is preferred
• Ability to navigate across technology platforms
• Excellent communication and interpersonal skills

Why You Should Apply:

• Be a part of a groundbreaking company where technology meets empathetic patient care.
• Career development opportunities in a fast-growing sector of the healthcare industry.
• A role with direct impact: your work meaningfully contributes to the health and well-being of our members.
• An attractive base salary with the potential for significant earnings through our incentive program.