Operations Associate - Thrive

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

Who we are:

SWORD Health is a pioneering digital healthcare company working to relieve millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence-powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We’re on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.

What you’ll do : As an Operations Associate, you will play a leading role at Thrive, Sword’s core vertical, and be responsible for:

• Conducting in-depth data analysis to identify opportunities for program improvement, leveraging your strong analytical and problem-solving skills
• Building detailed dashboards with high data integrity to monitor business performance on a daily basis
• Designing and implementing new processes and training standards to elevate program quality and consistency
• Owning our main member engagement KPIs and striving to achieve our ambitious goals with grit and perseverance
• Shaping our strategy to take our program’s effectiveness to the next level
• Collaborating with cross-functional teams, including Product, Data Science, and Customer Success, to align operations strategies with organizational goals

About you

• A background in a highly quantitative field, such as engineering, data analytics, mathematics or economics
• 2+ years of experience in data analytics, consulting, banking or a fast-growing startup
• Extensive experience on Looker, SQL and Google Sheets and, ideally, in programming
• Demonstrated ability to independently lead complex projects with cross-functional teams, delivering measurable impact
• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift
• Sound critical-thinking, sharp analytical ability and clear communication skills
• A proactive, self-start attitude that allows you to drive change independently