Customer Success Manager - International

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

As a Customer Success Manager of International, you will be the main point of contact for our customers , ensuring they are having a great experience with our solutions. You will monitor the service performance, propose strategies to improve engagement, aim for the best member experience as well as report all the data to customers, including ROI. 

What you'll be doing:

• Manage the end-to-end client lifecycle for a growing list of customers from Insurers, NHS and Enterprise — drive onboarding, members engagement, and the demonstration of value;
• Model an efficient operational process that can support and scale a large number of small customers at once;
• Build trusted & strategic relationships with our customers — understand their needs / objectives and drive Sword’s clinical and economic outcomes to exceed them;
• Define and implement strong processes to encourage efficiency and best-in-class practices;
• Monitor performance and deliver quantifiable & qualitative insights to customers — prove Sword’s impact via reporting, regular meetings, and quarterly business reviews;
• Develop client account plans at a client level and sub-department level — estimate total opportunity, define key goals/milestones, and recommend investments needed to succeed;
• Advocate for the needs of our customers and team members internally.

What you need to have:

• Passionate about bringing world-class healthcare to those who need it;
• 3+ years of experience in customer success / account management roles;
• Experience building relationships with team members, customer stakeholders, c-level executives, and third-party organizations;
• Ability to create, implement and train around efficient processes and procedures;
• Strong growth mindset and ability to influence via analytical and story-telling skills;
• Strong project management skills, ability to manage multiple customers, manage people and projects simultaneously, keeping stakeholders aligned on key deliverables and timing;
• No ego, highly collaborative, goal-oriented and confident;
• Comfortable working in ambiguity and generally being adaptable.

What we'd love to see:

• 3+ years in the Digital Health with implementation experience.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A stimulating environment with room for creativity;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy.

Total compensation range

€35,181 - €47,235 a year

Base: €20,090 - €31,570

Variable: €1,005 - €1,579

Net equity value per year: €14,086

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.