Licensing and Credentialing Analyst

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

Sword is seeking a detail-oriented and proactive Licensing & Credentialing Coordinator to support our Physical Therapists (PTs) through all stages of the licensing and credentialing lifecycle. This position plays a critical role in ensuring our clinicians are appropriately licensed and credentialed to deliver care across various states and health plans. The ideal candidate has a foundational understanding of licensing and credentialing processes, strong organizational skills, and a service-oriented mindset.

Key Responsibilities:

• Create, maintain, and regularly update comprehensive records of licensing and credentialing documentation for all Physical Therapists.
• Partner 1:1 with PTs to support the acquisition of new state licenses, guiding them through the process and ensuring timely submission of all necessary documentation.
• Coordinate credentialing efforts for PTs with various health plans, acting as a liaison between clinicians and plans to facilitate smooth and timely credentialing.
• Release appropriate information and documentation to external agencies upon request, following all relevant policies and privacy regulations.
• Monitor license and credential expiration dates; proactively notify PTs and assist them in completing renewal requirements ahead of deadlines.
• Serve as a knowledgeable resource to PTs by answering questions and providing guidance on basic licensing and credentialing processes, including Sword-specific requirements and those of external organizations.

Systems and Tools :

• Intermediate user of core team systems, including:

- Google Workspace (Docs, Sheets, Drive)

- AdminUI

- Passport/ProviderTrust

- CAQH

- Adobe Acrobat or FoxIt PDF Editor

Qualifications:

• Familiarity with regulatory and payer requirements related to PT licensing and credentialing.
• Strong attention to detail and excellent organizational skills.
• Ability to work independently and manage multiple tasks and deadlines.
• Strong interpersonal and communication skills; experience working 1:1 with clinicians is a plus.
• Comfortable handling sensitive information with discretion and in compliance with privacy regulations (e.g., HIPAA).
• Limited knowledge of regulatory and compliance matters, with the ability to escalate and consult more senior analysts as needed.

Preferred Qualifications:

• Experience with licensing and credentialing platforms or tracking systems.
• Knowledge of state licensing boards and major health plan credentialing processes.
• Previous work in a remote or fast-paced health tech environment is a plus.

Total compensation range

€16,800 - €26,800 a year

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.